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Customer Service and Helpdesk Management

Learn the essential skills needed to deliver excellent customer service and manage helpdesk operations effectively. This course covers communication, complaint handling, digital support tools, and service performance to prepare you for professional roles in customer care and support.

Gabriel Olatuja

Intermediate

Customer Service

Course Overview

This course provides practical training in Customer Care and Helpdesk Management, equipping learners with the skills needed to deliver professional support in today’s digital business environment. You will learn how to communicate effectively with customers, manage inquiries and complaints, operate helpdesk and ticketing systems, and maintain high service standards. The course also covers digital support tools such as email, live chat, CRM systems, and WhatsApp Business. Emphasis is placed on problem-solving, empathy, response time management, and customer satisfaction measurement. Through real-world examples and practical exercises, students will gain the confidence to handle difficult situations and build strong customer relationships. Whether you are seeking employment, improving your business operations, or building a remote support career, this course prepares you to deliver service excellence consistently and professionally.

Learning Outcomes

Understand the principles of customer care and service excellence
Manage customer interactions professionally (online and offline)
Operate basic helpdesk and ticketing systems
Handle complaints and difficult customers effectively
Use digital tools for customer support
Measure and improve customer satisfaction

Course Requirements

No prior experience in customer service is required
Basic ability to read and write in English
Access to a smartphone or computer
Internet connection for digital practice sessions
Willingness to participate in practical exercises
Commitment to learning and applying professional service standards

Course FAQS

Do I need prior customer service experience to enroll?

Is this course suitable for remote or online work?

Will I learn how to handle difficult customers?

Does this course include practical training?

What career opportunities can this course prepare me for?

Will I receive a certificate?

Course Curriculum

Course Instructor

Gabriel Olatuja

Growth Strategist

instructor@pbia.com.ng

I am Gabriel Olatuja, a passionate AI strategist, data analytics enthusiast, and business growth consultant committed to helping individuals and organizations thrive in the digital age. Through PBIAcademy, I focus on practical applications of Artificial Intelligence, data-driven decision-making, strategic thinking, and transformational leadership. I help businesses convert complex data into clear strategies that drive revenue, efficiency, and sustainable growth. My mission is to equip entrepreneurs and leaders with future-ready skills, innovative tools, and actionable insights needed to compete confidently in today’s fast-evolving economy. I believe technology, when strategically applied, becomes a powerful engine for measurable growth and long-term impact.

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This Course Includes:
Duration	15h
Course Level	Intermediate
Lessons	0
Tags	Customer Care
Language	English
Certificate	Yes
Price	₦3000 ~~₦10000~~